Fine Jewellery Delivery and Returns
The fine jewellery collection including engagement and wedding rings are made to order and can take up to 4 weeks for delivery. There are no refunds or exchanges on bespoke items, including the fine jewellery collection, engagement and wedding rings. If you need something delivered by a certain date please email us at firstname.lastname@example.org to check we can guarantee this before you buy. We use Royal Mail Special Delivery, which has an insurance value up to £2,500, which can be increased to £10,000.
London UK Customers:
We understand that sometimes you need something a little quicker. If this is the case please email us at email@example.com and we will do our best to courier your items to you for an additional charge.
If you are an International customer, please contact us before you buy, as we need to arrange the shipment based on your destination. The fine jewellery collection is not returnable or refundable.
There are no refunds or exchanges on bespoke items, including the fine jewellery collection, engagement and wedding rings. However, we are very happy to adjust the lengths of our necklaces, bracelets, or earrings or the size of our rings. There may be a charge for this, so please email us to enquire.
Our products are lovingly packed and checked before they are sent out. However, if upon receipt you believe that an item is damaged or faulty, please let us know immediately by emailing our customer care team on firstname.lastname@example.org. Any faulty or damaged item will be repaired. This is within reason and will be determined by Phoebe Coleman Jewellery on receipt of the item. Please email email@example.com with information on the fault and return by post within 10 days.