Delivery & Returns Fine Jewellery

UK Delivery 
The fine jewellery collection including engagement and wedding rings are made to order and can take up to 4 weeks for delivery. There are no refunds or exchanges on bespoke items, including the fine jewellery collection, engagement and wedding rings. If you need something delivered by a certain date please email us at info@phoebecoleman.com to check we can guarantee this before you buy. We use Royal Mail Special Delivery, which has an insurance value up to £2,500, which can be increased to £10,000.

London UK Customers:
We understand that sometimes you need something a little quicker. If this is the case please email us at info@phoebecoleman.com and we will do our best to courier your items to you for an additional charge.

International Delivery
If you are an International customer, please contact us before you buy, as we need to arrange the shipment based on your destination. The fine jewellery collection is not returnable or refundable. 

Returns Policy
There are no refunds or exchanges on bespoke items, including the fine jewellery collection, engagement and wedding rings. However, we are very happy to adjust the lengths of our necklaces, bracelets, or earrings or the size of our rings. There may be a charge for this, so please email us to enquire.