We hope you are delighted with your Phoebe Coleman purchase. Like all jewellery, our pieces are subject to normal conditions of ‘wear and tear’. Phoebe Coleman jewellery is made from either solid sterling silver or 18ct gold/rose gold plated sterling silver. It is important to note that sterling silver naturally tarnishes. Gold vermeil plating is not a permanent process and will fade with time. Everyday wear may speed up this process, especially on rings and bracelets as these have frequent contact with surfaces. Vermeil re-plating falls under normal ‘wear and tear’, however, we do offer a chargeable re-plating service on our Contemporary collections. Please note that due to the delicate nature of certain gemstones, not all items are available for re-plating.

There are certain things that can be damaging to your jewellery. We advise to always remove your jewellery before showering, swimming, exercising or sleeping. Please note that chlorine is especially damaging to jewellery. Make sure to remove your jewellery when applying perfumes and lotions as these can tarnish sterling silver and speed up fading on gold plating.


Everyday wear, dust and chemicals all have an effect on the surface of precious metals. Protect your jewellery pieces by storing them in separate fabric lined boxes so they do not tangle or scratch against each other. Please ensure that you rinse off any chemicals that come into contact with your jewellery straight away. You can clean your jewellery with a soft polishing cloth that can be used for sterling silver and plated items.

Phoebe Coleman also makes 18ct and 9ct solid gold jewellery. To clean this, it is best to use a very soft toothbrush with some diluted fairy liquid to carefully remove the dirt. You can also use a polishing cloth. We recommend the Town Talk brand for this purpose.

Phoebe Coleman offers a repair and re-conditioning service to keep your jewellery looking tip-top. Find out more about this service in our Delivery & Returns Policy.