Delivery & Returns
Delivery and Returns In Brief
We aim to dispatch your order within 3 to 4 working days, accept precious stone and pearl pieces, which can take 5 working days for us to dispatch.
You have 14 days to return an item for a refund (excluding postage) or an exchange.
Items bought with a promotional code or on sale are eligible for an exchange, but not a refund.
The fine jewellery collection including engagement and wedding rings are made to order and can take up to 4 weeks for delivery.
Provided the jewellery you would like is in stock we aim to dispatch within 3 to 4 working days, but more often than not we will post your item the day after you purchase from the website. Sometimes, the stone pieces can take a little longer as we make most things to order in our work shop, but 5 days is about the maximum dispatch time. If you need something delivered by a certain date please email us at email@example.com to check we can guarantee this before you buy. Items made to order may take up to 2 weeks.
All UK orders are £3.95 to ship, and international orders cost £8
We use 'Royal Mail International Signed For' for international orders and 'Royal Mail Special Delivery', or 'Royal Mail Recorded Delivery' for UK orders
London UK Customers:
We understand that sometimes you need something a little quicker. If this is the case please email us at firstname.lastname@example.org and we will do our best to courier your items to you on the same day for an additional charge.
We deliver internationally but we cannot accept any returns at this time. Please email email@example.com if you have any questions. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays. Any customs duties are the sole responsibility of the customer.
We hope that you are delighted with your order, but if for any reason you are not perfectly satisfied with your purchase we are happy to offer you a full refund or exchange providing the goods are sent back to us within 14 days of receipt. Please note all returned items should be sent back to us unworn and in their original packaging. We regret that due to hygiene reasons we do not except returns on earrings. Please note, sale or discounted items (e.g. items bought with a promotional code) are exchangeable but we do not offer a refund.
Arranging a return is easy. Email our customer care team at firstname.lastname@example.org quoting your name, address, order number and whether you require a refund or replacement. We will then contact you via email with how to proceed. When sending return items we recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, for your own protection. Phoebe Coleman Jewellery cannot be held responsible for items lost in transit.
Returns Policy for Bespoke Items
Our jewellery is lovingly made in our London workshop and we are very happy to adjust the lengths of our necklaces, bracelets or earrings where appropriate if requested. We also offer bespoke ring sizes - please see our ring size guide for more information. Please be aware that we are unable to offer a refund or exchange for any bespoke size or adjusted item.
Please note that Phoebe Coleman Jewellery cannot refund original postage costs.
Our products are lovingly packed and checked before they are sent out, however if upon receipt you believe that an item is damaged or faulty, please let us know immediately by emailing our customer care team on email@example.com to arrange an exchange.
Any faulty item will be repaired or a replacement of the same style will be offered. This is within reason and will be determined by Phoebe Coleman Jewellery on receipt of the item. Items which have been worn and damaged are not eligible for replacement, particularly if they are irreparable. Please email firstname.lastname@example.org with information on the fault and return by post within 10 days.