We aim to dispatch your order within 3 to 5 working days, except precious stone and pearl pieces, which can take a little bit longer for us to dispatch. Adjusted items and items specifically made to order may take up to 2 weeks. If you need something delivered by a certain date, please contact us to check if we can guarantee delivery before you buy.

You have 14 days from delivery to cancel or return an item for a full refund (excluding postage). Alternatively please contact us within 14 days if you would like to exchange for a different item. For international returns/exchanges please contact us on info@phoebecoleman.com.

Personalised or custom items are only eligible for a full refund if the item is faulty. 

All UK orders over £180 are free to ship. UK orders below £180 are £3.95 to ship, and all international orders cost £10. We use 'Royal Mail International Signed For' for international orders and 'Royal Mail Special Delivery' for UK orders.

Please keep in mind that when orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays. Any customs duties are the sole responsibility of the customer.

Find out more about our Delivery & Returns Policy here